Text'nDrive™ F.A.Q.

Text'nDrive™ maintains a list of the most frequent questions that are asked by our users. Here are some of the most common requests:

Choose your category : iPhone | Android | BlackBerry | General

iPhone

Will Text'nDrive™ read my personal email?

Text'nDrive™ works with every email provider. On iPhone, the application works well with and has been tested on Gmail, AOL, Hotmail and MobileMe.

Text'nDrive™ can automatically setup Gmail, AOL, Hotmail and MobileMe user accounts on startup. All you need to do is to enter your email account password.
For other types of email accounts, configuring Text'nDrive™ takes a few more steps. You will need to know a few things about your account settings and sometime it may not detect those settings. If you don't use one of the providers mentioned above, Text'nDrive™ may ask you to enter your POP or IMAP settings and SMTP settings to configure your email account.

To find information about these settings, visit the support pages of your email provider, or do a Google search (example: "yourprovider.com SMTP settings")
Please note that for the moment, our iPhone application does not seem to support some email providers and Exchange email accounts. We cannot guarantee the service will work properly with all email providers.

If you experience problems with your email account settings you can try:
- To turn off the option "USE SSL" for the incoming and outgoing mail and the "Authentification"
- For a POP account, change the incoming port to 110 and outgoing port to 25
- For an IMAP account change the incoming port to 143 and the outgoing port to 587.
- If you need to use SSL the port should be : POP3 over SSL Port: 995 or IMAP4 over SSL Port: 993 and for SMTP over SSL Port: 465

How do I use the app?

Start the application and enter the email address you want to use with the application and your email's password. The app will try to auto-configure your account for you.

Video help

Video 1 | Video 2

Where can I find the settings for my email account?

If the app can't auto-configure your email account. Open your desktop email software (i.e. Outlook,Thunderbird, Mail) and go into the settings. Find your email account configuration, open the application and make sure the settings are the same.

Is there a way to make my Exchange account work with Text'nDrive?

An Exchange account will only work if the IMAP protocol is enabled. In order to do so, you will need to verify with your email provider or IT department at work if such feature is available. Make sure to note the following information: incoming and outgoing server, port numbers and if the SSL feature is activated or not.

I can't seem to make my Gmail account work with Tex'nDrive

Text'nDrive automatically sets a Gmail account account to IMAP by default. To change it to POP, please go in the settings. You'll need to change the following information :

  • Choose POP
  • host name : pop.gmail.com
  • Port 995
  • SSL ON
  • SMTP : smtp.gmail.com
  • Port 587
  • SSL ON
  • Authentification ON

My Yahoo Account is not working with the application

Go into your Yahoo account settings and check if you can enable the POP protocol. If not, it means your Yahoo account does not offer free POP service and that you would need to upgrade to a Yahoo plus account (approximately 20$/year).
If your Yahoo account does not offer free POP service you will get the following message when setting up Text'nDrive: "Sorry, your Yahoo Mail account does not allow POP access. You need to upgrade to Yahoo Mail Plus."

 

 

My AT&T, Bellsouth and others carrier using AT&T account isn't working

If you signed up for a free att.net email account after 6/12/11, you will not be able to use an email program (e.g., Outlook) with your AT&T email account. 
  
Note: AT&T's POP/SMTP settings have recently changed to inbound.att.net and outbound.att.net. However, if you are using the old settings, they will continue to work. 
  
The following mail server settings will work with all AT&T email domains: @ameritech.net, @att.net, @bellsouth.net, @flash.net, @nvbell.net, @pacbell.net, @prodigy.net, @sbcglobal.net, @snet.net, @swbell.net, @wans.net. 
 

Email Program Settings Field: Enter:
Incoming (POP) inbound.att.net
Outgoing (SMTP)
outbound.att.net(requires authentication)
Incoming mail server: POP3
Incoming/Outgoing User Name: Full AT&T email address, including domain (e.g., test@att.net, test@bellsouth.net)
Incoming mail port #: 995, secure connection (SSL) checked
Outgoing mail port # 465, secure connection (SSL) checked

I'm trying to check for new messages but I get an error message

The application automatically checks for new email every 2-5 minutes, if you click too often, you will get a connection error for trying too many times.

I downloaded Text'nDrive™ from the App Store but it's not showing on my iPhone

Once your download is completed, make sure to sync your iPhone with iTunes to load the application on your device. If your iTunes is not set to sync all applications automatically make sure to check the box next to “Text'nDrive™”.

Also, it seems the iPhone holds a maximum of 9 pages of applications. If you have more than 9 pages of applications, please delete some other application to make room for Text'nDrive™.

Please note any specific inquiries regarding setting up your iPhone should be addressed to Apple itself and not Text'nDrive™.

Why does the app appear to be working only with a WiFi connection?

Text'nDrive is working fine on 3G and Edge network. Please make sure that:

  • You have at least 2 bars of network reception
  • You have a valid data plan
  • In Settings/General/Network "Cellular Data" is ON
  • In Settings/General/Network "Data Roaming" is ON when you're out of the country (might induce roaming charges from your carrier)

How can I change my email account?

Go to the Settings page, choose Email account and click on your account. At the bottom of the page, you will have the option to reset to a new account

The app displays the Busy sign for a long time?

Once the app connects to your account, it will need time to convert incoming messages into audio format. Therefore, if your email messages are too big, the app will take a bit more time to convert them into audio

Can I change the voice in the application?

For the moment, we only have one voice available but more will be added soon.

Why are SMS not available?

We are developing everything to make it available but Text messages are currently unavailable on iPhone because we don't have access to the SMS database on Apple's devices. We had discussions with Apple and we are hoping to have access with the release of the new iOS, but we have no timeframe yet.

Emails are not being read?

If you have a POP account, you need to wait from 1 to 5 minutes as the app needs to sync your account for emails to be read.

Application crashes when started

Make sure your device has enough memory left, as with the multi-tasking other apps may run in background if you don't close them. In order to help you, you may restart your device and the application to complete your setup.

How do I create a shortcut to Text'nDrive™ on my iPhone?

To add Text'nDrive™ to your Dock (the 4 icons bar at the bottom of your screen):
Drag the Text'nDrive™ application icon onto your Dock.

To remove another application so you can replace it with Text'nDrive™:
1. Choose and hold the application you are looking to remove until it wiggles.
2. Drag the icon out of the Dock and place it on the main Home screen. 3. Press the Home button to save.

How do I close the app?

      Press the Home button twice
      Press and hold the Text'nDrive icon
      Press and hold the Text'nDrive icon

Settings definition

  • Reply by voice: May be turned off if you only want to app to read your emails without the reply option
  • Voice commands: May be turned off if you don't want the option to skip a message being read
  • Reads in background: When turned ON the app will read your emails while you are using other app; you will need to return to the app in order to reply to a message
  • Check interval: Most account can be checked every minute; if you receive a connection error message change the interval to a greater time
  • Reading Speed: You can increase or decrease the reading speed
  • Read Mode: By default, the app will read the subject and the message; you can change it to only read the subject
  • Prevent Auto-Lock: If turned ON your iPhone will not go into sleep mode
  • Auto-Detect Language: If the app isn't reading your emails in the correct language you can turn this option off
  • Email Auto Response: You can change the auto-response message sent to recipients
  • Only Read New Emails: If turned ON only new incoming emails will be read
  • Max Words: Increase the number to have more words read, up to a maximum of 500
  • Previous Emails: With an IMAP account the app can retrieve the last unread emails you have in your inbox
  • Voice Transcript Replies: If turned ON, your audio reply will be converted into text format
  • Ambient Noise Level: Set this option to maximum in a noisy environmentSet this option to maximum in a noisy environment


Android

I shared the app on FaceBook/Twitter and I don't have the Pro version

To enable the Pro version, sometimes you may need to restart your device to reset the connection with the license server.

I had to restore my device. How can I get my pro version back?

If you bought Pro version from the Android Market, you can restore your purchase by going into your Market app and login into your account to restore the purchase. If you bought your license from us, the Pro version will be activated once you connect to the server. If not, start the app, click on Menu and choose Exit to restart the app.

How can I add my email account

Go to the settings page, tap the Email account option and choose Add account. Enter your email address and password and the app will auto-configure your account.

My Bluetooth device isn't working

You need to have Android 2.2 installed on your device as prior versions do not support Bluetooth

Settings definition

  • Activate voice reply: Select if you only want the app to read your messages without having the option to reply
  • Speech language: The application uses the auto-detection by default. You may select the language in which the app should read your emails in this menu.


BlackBerry

How to use Text'nDrive

1. Download Text’nDrive from BlackBerry App World or www.textndrive.com/install from your BlackBerry Browser. 
2. Install the application.  Make sure to REBOOT your device after the installation is completed.
3. To start the application, go back in your Downloads or Application folder and select Text’nDrive.
4. Please read Text’nDrive’s TAC and click on agree if you accept them.
5. Text’nDrive is now up and running and it will read your messages as soon as they arrive
6. To turn off Text’nDrive, click on the ON button, which will change to OFF. To close the application, please select the exit option from the menu or in the  settings page
7. Upgrade to Text’nDrive Pro for additional features such as reply and number of words read.

I upgraded from the Lite version to the Pro version but still can't reply to my messages

Once the payment is done, you will need to restart the application in order to activate the Pro version.

Can't find Text'nDrive on AppWorld

If for some reason, you can't find Text'nDrive in AppWorld or if Appworld is not available in your country, you can still download the application by typing the following URL in your BlackBerry : http://www.textndrive.com/install

The application is not working on my BlackBerry

After the installation, make sure to restart your BlackBerry. Start the application and wait 1-2 minutes for the application to connect to your email and messaging applications

I have a new device. How can I transfer Text'ndrive to it?

If you bought the app from AppWorld, open the AppWorld app and choose My World to retrive Text'ndrive from the list, then reinstall it.
If you bought the app from us, send us your new PIN number to activate the app on your new device

I had to restore my device. How can I get my Pro version back?

If you bought the app from AppWorld, open the AppWorld app and choose My World to retrive Text'ndrive from the list, then reinstall it.
If you bought the app from us, reinstall the app by using this link http://www.textndrive.com/install
When the installation is done you may need to restart your device

How can I turn off the application?

Click on the BlackBerry button and choose the exit option

My Bluetooth device isn't working

Go to the Settings page and click on the Audio Output option to choose the one to fits your device

Settings definition

  • Amount of words to be read: change this to have more words read from your messages
  • To run on start up : If selected, the application automatically starts when you restart your device
  • Prevent auto-lock : If selected, your phone will never go in standby mode (note that this can use your battery resource more quickly)
  • Automatically start when driving : If selected, the application will automatically turn ON when your car speed reaches 10MI/H or more
  • Speech language : You may use the auto-detect feature or manually select the language in which the application should read your new messages


General

What is Text'nDrive™?

Text'nDrive™ is a mobile application that eliminates the dangerous temptation to email while driving. Text'nDrive™ for iPhone reads email messages out loud in real time and lets you reply by voice. In addition to email messages, Text'nDrive™ for BlackBerry also reads SMS. In both cases, no typing required - just SPEAK!

Why use Text'nDrive™?

In today's world texting and emailing have become common practices everywhere and all the time - even while driving. Distracted driving has become a safety issue and many jurisdictions have banned using a handheld cell phone while driving. Text'nDrive™ allows you to keep track of your messages while being a responsible driver. Now users can avoid tickets, accidents and unnecessary risks by listening to messages and replying with voice, thanks to the easy to use Text'nDrive™ app.

My emails are not being read.

If you're using a POP account, only new incoming emails will be read once the application is opened. With an IMAP account, the last 3 unread emails will be read.

If your emails are opened by an email software first, they might be marked as read and therefore will not be read by the app.

Please note that sometimes emails aren't read on the first check; they can be read at the second or third check. Open the application and wait for it to convert your emails into audio and read them to you.

Can I use Text'nDrive™ on any mobile phone?

At the moment, Text'nDrive™ is compatible with Apple iPhone™ with O.S. 3.1 and more and BlackBerry® smartphone with O.S. 4.5 and more.
We don't support any BlackBerry Storm for now.

Does Text'nDrive™ works with all wireless carriers?

Yes, Text'nDrive™ is compatible with ALL wireless carriers.

Do I need a specific headset to use Text'nDrive™?

No, Text'nDrive™ works with most speakerphone, headset, or car hands-free kit.

Who should use Text'nDrive™?

Text'nDrive™ is a great tool for anyone who wants to keep track of their messages while driving. Whether you are a salesman on the road, a taxi driver, a parent or a teenager, our application lets you keep your hand on your wheel and your eyes on the road.

What languages is Text'nDrive™ compatible with?

For the moment, Text'nDrive™ is offered in North American English, French and Spanish.

Other language options are currently in development. Visit our website for any updates.

Is Text'nDrive™ free?

Text'nDrive™'s Free version allows you to listen to your incoming messages only. You will not have the option to reply to messages. The Free app is a great option if you want to keep track of messages while driving, but you do not need to respond immediately. Please note that the iPhone version currently supports email messages only

The price for the PRO version may vary from time to time.

Does Text'nDrive™ charge a fee for each message read?

No. Text'nDrive™ does not bill you any additional charges for using its services. We strongly recommend you check with your mobile provider to ensure you know the standard rate charges for your text messaging and internet usage within your existing mobile usage plan.

Where should I use Text'nDrive™?

While Text'nDrive™ was designed to help you stay safe and productive while driving, you can use Text'nDrive™ anywhere you want to.

Can I create a new message without replying to someone?

No. Text'nDrive only allows you to reply to your incoming messages. You cannot create a new message unless you are replying to someone.

Does Text'nDrive™ have any negative impact on my Bluetooth performance?

No, Text'nDrive™ will not decrease your Bluetooth performance. Please note that some Bluetooth devices with built in-command are not supported yet.

Third party spam filter

If you're using a third party spam filter or firewall with your Gmail/Hotmail/Yahoo account, or any other webmail account, please verify the settings with your service provider. Your Text'nDrive application is configured with the default setting from major webmail account providers.

Why are you sending a reply to my messages

We send an automatic reply to inform the sender that you're driving at the moment to reduce texting while driving risks. Please note that only one message per day is sent to a new recipient. You may disable at any time this option in the settings or change the message to something more personal.

I bought the Pro version but I'm not able to reply

To enable the Pro version, you may need to restart your device to reset the connection with our license server .

Voice command is not working

You should wait 1 or 2 seconds after the beep before saying your voice command.

I send a test reply and I didn't receive it

As the application converts your messages into text format, it may take more time depending on the length of your message. You can also check your junk/spam folder and the outgoing server settings for your email account in the application.